BPO

CX:Customer Experience

With a dedicated focus on building lasting customer relationships and offering personalized support, our transversal approach covers all aspects of CX. This allows you to concentrate on your core business while we elevate your brand’s reputation through exceptional customer care, ultimately driving increased customer loyalty and business success.

What we offer?

Our CX: Customer Experience services, following the well-regarded “CX MAXIMIZE” approach, are crafted to optimize the entire customer journey through four core segments: Customer Care, Technical Support, Inbound and Outbound Sales, and Payments and Collections.

Customer Care

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Payments and Collections

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Inbound & Outbound Sales

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Technical Support

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Artificial Intelligence

24/7 Email and Phone Support

Digital Augmentation

B2/C1/C2 English Level

Trusted by

How it Works?

Staff Augmentation

Starts from:
$10/hr

or

$1600/month

Scale your team as in-house with your own management. We provide the best profiles for you to choose and get your team done.

Starts at 160 hours/month

Key Account Management

Work Remotely or In Office

Same US Time Zones from East to West

Fully Dedicated Team

24/7 Technical and Digital Support

People Benefits

Flexible Teams

No Set Up Cost

Get Started

Managed Services

Starts from:
$12/hr

or

$1920/month

We select, we manage and we operate, just relax and see how we accomplish your goals and needs.

Starts at 160 hours/month

Key Account Management

Work Remotely or In Office

Same US Time Zones from East to West

Fully Dedicated Team

Training and Onboarding

24/7 Technical and Digital Support

People Benefits

No Set Up Costs

Get Started

Download your FREE REPORT to optimize your business processes and reduce operating costs

How we help business to achieve growth and transformation

Digital Augmented Business Process Grow
We provide digitally augmented business processes with the use of automation tools.
Remote Work Model integrated in our Delivery Service
we have integrated the remote work model almost 100% of our operations.
Latam Nearshoring Market
Latam is positioned as a golden opportunity as our business and work culture is similar to the American.
BPO helping companies to scale-up
We provide improvements in the
administrative areas as well as on the customer experience side at all levels.
Managed Services Outsourcing with process analysis
We analyze all processes in detail through managed services.
From work to result: Relational Outsourcing
Outsourcing must be a relationship in which partners understand each other and jointly seek a common goal, not only is it the work but also how it generates value for the business.
Access to Talent
The impact of turnover is very low, due to our Managed Services system in which services always have a safeguard and guarantee that they continue despite eventual replacements.
Hybrid Outsourcing
We are in the next era of outsourcing, with companies looking for hybrid solutions between the traditional services and managed from the cloud services.

How we help business to achieve growth and transformation

Digital Augmented Business Process Grow
Remote Work Model integrated in our Delivery Service
Latam Nearshoring Market
BPO helping companies to scale-up
Managed Services Outsourcing with process analysis
From work to result: Relational Outsourcing
Access to Talent
Hybrid Outsourcing

How we help business to achieve growth and transformation

Digital Augmented Business Process Grow
We provide digitally augmented business processes with the use of automation tools.
Remote Work Model integrated in our Delivery Service
we have integrated the remote work model almost 100% of our operations.
Latam Nearshoring Market
Latam is positioned as a golden opportunity as our business and work culture is similar to the American.
BPO helping companies to scale-up
We provide improvements in the
administrative areas as well as on the customer experience side at all levels.
Managed Services Outsourcing with process analysis
We analyze all processes in detail through managed services.
From work to result: Relational Outsourcing
Outsourcing must be a relationship in which partners understand each other and jointly seek a common goal, not only is it the work but also how it generates value for the business.
Access to Talent
The impact of turnover is very low, due to our Managed Services system in which services always have a safeguard and guarantee that they continue despite eventual replacements.
Hybrid Outsourcing
We are in the next era of outsourcing, with companies looking for hybrid solutions between the traditional services and managed from the cloud services.
Digital Augmented Business Process Grow
Remote Work Model integrated in our Delivery Service
Latam Nearshoring Market
BPO helping companies to scale-up
Managed Services Outsourcing with process analysis
From work to result: Relational Outsourcing
Access to Talent
Hybrid Outsourcing

Our capabilities

Talent Management

CAPABILITIES

Talent Management

  • Talent acquisition
  • On-Boarding
  • Training on the job
  • Contracting
  • Engagement management
  • Compensation & international payments
  • Performance management
  • People health & wellness

Process & Operations

CAPABILITIES

Process & Operations

  • Process mapping
  • End-to-end business process innovation
  • Process mining & auditing
  • Work & workplace optimization
  • Lean management
  • Legal & negotiation
  • Internal controls & auditing
  • Risk & compliance management
  • Service delivery & Incidence management

Process & Operations

CAPABILITIES

Process & Operations

  • Process mapping
  • End-to-end business process innovation
  • Process mining & auditing
  • Work & workplace optimization
  • Lean management
  • Legal & negotiation
  • Internal controls & auditing
  • Risk & compliance management
  • Service delivery & Incidence management

Digital Transformation

CAPABILITIES

Digital Transformation

  • Experience in implementation and integration of CX solutions: CRM and CCM
  • Cloud solution experience: Azure and AWS
  • Platform & Legacy systems integration
  • Software development
  • Cognitive BPO solutions experience (RPA, ML, BOT, NLP)
  • Certified consultants in the main technologies
  • Software development and testing experience

Ignite Growth with Digital Solutions

Ignite Growth with Digital Solutions

    BusinessDigital

    digitalhub team