Innovation has become the cornerstone of business growth today. Companies that don’t innovate run the risk of falling behind in an increasingly competitive market and the numbers speak for themselves. According to a McKinsey study, companies that invest in innovation are 50% more likely to have above-average growth in the next five years. Additionally, according to a report by the Organization for Economic Cooperation and Development (OECD), innovation is responsible for up to 60% of economic growth in developed countries. Integrating Offshoring with New Technologies and Artificial Intelligence

But how can a company innovate? Through research and cross-application of new technologies, both in business processes and operational or support processes. This cross-development is costly and inefficient for most companies, which is why is the ideal alternative to achieve it.

Offshoring is a strategy in which a company outsources its support services, such as accounting, finance, managed operational management, technical support, and information technology to specialized companies in other countries. This practice allows companies to reduce costs and improve their operational efficiency. In addition, help companies improve their innovation capabilities by accessing cutting-edge talent and technologies.

In the internal scope of offshoring, innovation is also essential to provide better service to customers. AI can help offshoring companies improve the quality of their services and increase customer satisfaction.

AI is a technology that is revolutionizing many aspects of the business world, including offshoring. Some of how AI can improve administrative and information technology services in offshoring include:

  1. Automation of processes: AI can help automate repetitive processes and save time and resources in administrative and technical tasks. For example, chatbots can help quickly and efficiently resolve the most frequently asked questions from customers.
  2. Data analysis: Artificial intelligence can help process large amounts of data and extract valuable information to improve services offered by offshoring companies. For example, it can help identify trends in customer behavior and improve marketing and sales strategies.
  3. Improvements in the customer experience: Artificial intelligence can help personalize the services offered by offshoring companies to suit the needs of customers better. For example, it can help create personalized recommendations for each customer based on their purchasing or previous inquiry history.

According to a PwC report, it is expected that artificial intelligence will add $15.7 trillion to the global economy by 2030. Additionally, another study by Accenture indicates that could increase productivity by 40% in the next 15 years.

In summary, innovation is crucial for business growth today. Offshoring administrative and information technology services can be an effective solution to improve efficiency and reduce costs by applying the latest cutting-edge technologies, including artificial intelligence. But companies must also be aware of the latest technologies and trends in their industry to stay ahead. Artificial intelligence is one of the most promising technologies today, and companies that invest in innovation are more likely to have above-average growth in the future.

At DigitalHub, we provide the best necessary strategies for innovation, as we work under the offshoring model located in Latin America and have digital specialists in our business model that enhance the capabilities of business processes for our clients; this is due to our experience in software and technological development. We want to be part of our client’s success by providing them with the best of both worlds, human and digital.